5-Star Rated Cleaning for Western New York’s Top Facilities

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The People Behind Western New York’s Cleanest, Safest Workplaces

CleanCraft began as a two-person family venture. Today, more than 400 team members clean several million square feet across Buffalo, Rochester, and Syracuse daily. Yet our purpose hasn’t changed: create quality of life and peace of mind for every client we serve.

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Our Story – From One Contract to a Regional Leader

Back in the early 1990s, Ty and Stephanie Hookway noticed the same complaint from local businesses: “The cleaners never show up, or when they do, the details slip.” They launched CleanCraft with a used van, a handful of supplies, and a promise of consistency over quick wins.

First big break: an evening contract at a Rochester university building.

Added industrial plant services; invested in ride-on scrubbers.

Expanded to Buffalo and Syracuse; surpassed 1 million sq ft cleaned daily.

Rolled out CleanCraft Connect app and crossed 5,000+ jobs completed.

One principle fuels every milestone: do what we say, and say what we do.

Mission & Core Values – Clean Is Just the Beginning

Excellence

In-depth training, photo-backed inspections, and hospital-grade standards

Trust & Integrity

Transparent pricing, no-surprise shifts, on-time crews

Care

Respect for people and property quiet hallways, courteous techs

Communication

24/7 portal + app for real-time messaging and service logs

Mission Statement:

“Create quality of life and peace of mind in every industry we serve.”

Why Clients Trust CleanCraft

Certifications & Compliance

BSCAI • ISSA • AORN • AHE — plus full OSHA compliance

Scale & Reliability

  • 400+ employees supported by an in-house HR pipeline
  • Fully branded fleet covering Western & Central NY
  • Several million sq ft cleaned daily without missed shifts

Technology & Accountability

  • CleanCraft Connect app: instant chat, inspection photos, work-order tracking
  • Five-step quality-assurance process with QR-code checklists and supervisor audits

Meet the Leadership Team

Ty Hookway

President / CEO

“Consistency builds trust—everything else follows.”

Found his lost glasses six years after misplacing them.

Stephanie Hookway

VP, Quality Assurance

“Details save lives in medical spaces.”

Proud U.S. Army veteran.

Haris Arshad

VP, HR & Technology

“People + data = better cleaning.”

Weekend motorcycle enthusiast.

Michelle Stafford

VP, Finance

“Smart budgets keep quality high.”

Will try any cuisine at least once.

Our People, Our Pride

Excellence starts with committed people. Before touching a client site, every technician completes safety, chemical handling, and customer-care courses. Monthly “CleanCraft Spotlights” celebrate staff who exceed inspection scores and client kudos.

Giving Back to the Community

  • Annual Lilac Festival cleanup in Rochester
  • Donated disinfection services for local youth shelters
  • Veteran-focused hiring program led by Stephanie Hookway

What Our Clients Are Saying

“I just wanted to let you know that Phyllis has been doing a great job for us. She is reliable, always on time, and courteous to everyone. If we need to switch jobs around a little on a certain day, she is very accommodating and that is very much appreciated.”

Office Manager

“I just wanted to let you know that my team members noticed yesterday and today that one of your team members has been doing a great job cleaning in the ED. My team members say he has gone above and beyond when cleaning areas that tend to get overlooked. Thank you for all that you do!”

ER Nurse Manager

“The two CleanCraft cleaners are doing a great job! Thank you for coming out and making this happen for us! I have some of my staff who feel refreshed having the help of your two CleanCraft workers who are all in.”

EVS Manager

“I wanted to let you know that Eddie did a wonderful job. He ended up having to carry buckets of water to the machine as the water was turned off in the space we were in (something I wasn’t aware of until that morning). He worked hard to ensure everything looked great for our new space, and I can’t thank you enough for quickly getting it done.”

Apartment Complex Manager

“Dear Robin, I just want to say thank you to you and your team for making everything look great for our CEO’s Board meeting this week. Everything looked great as always and everyone on the 4th floor was very happy. So please let your team know that we say thank you and we appreciate all the hard work they do for us, please.”

John

“Stephanie, the room came out great. The gentleman who was here today was courteous, polite, professional, and a hard worker. I couldn’t be more pleased with the experience today.”

Facilities Director

“Hey Cleaning Team, Thanks for all you do for us! We appreciate you!”

From a note taped to our door

“The floors look great, thanks Angel! Thanks to the team as well!”

Hospital Administrator

“Thank you, Frank! The team just walked around and was happy! You’re the best!”

Director of Housing

Ready to Experience the CleanCraft Difference?

  • On-site walk-through: to map every room and requirement
  • Clear proposal: with scope, schedule, and pricing—no surprises
  • Fast launch: often within 72 hours

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